Frequently asked questions
Are Ecolisse products really vegan?
Yes! All our products are 100% vegan, free from animal ingredients and never tested on animals.
Are the cosmetics organic?
Yes, we use natural and certified organic ingredients, following strict European quality standards.
Do you ship across Europe?
Yes! We deliver to all EU countries, as well as the UK, Norway, and Switzerland.
How long does delivery take?
On average, delivery takes 5 to 12 business days, depending on your country.
Is shipping free?
We offer free shipping on orders above a minimum value, displayed in your cart.
Can I track my order?
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking code by email.
Can I track my order?
Do products come with warranty or returns?
.Yes. All items include the EU legal 2-year warranty, and you may request a return within 14 days after delivery.
Do you test on animals?
Never. Our products are cruelty-free, fully respecting animal life.
Which payment methods do you accept?
We accept credit and debit cards, PayPal and Stripe, depending on your country.
Which payment methods do you accept?
We accept credit and debit cards, PayPal and Stripe, depending on your country.
How can I contact customer support?
Our team is available via email, live chat, and WhatsApp, Monday to Friday.
Email: support@ecolissecosmetics.com
WhatsApp: +55 41 99895-8380